Why Spotless Clients stay with us for an Average of 4.9 Years for Commercial Cleaning
In the commercial cleaning industry, where contracts often span just 2-3 years, Spotless proudly stands out with an impressive average contract length of 4.9 years. This isn’t just a number to us—it’s a testament to the strong, trusted relationships we’ve built with our clients. We believe in delivering more than just a service and are committed to creating lasting partnerships that make a difference in your business.
Our longest client relationship ever is 34 years, for a multisite national law firm.
Why Clients Stay with Spotless
1. Tailored Solutions That Speak to Your Needs
We understand that every business is unique, and so are its cleaning needs. At Spotless, we listen closely to what you need and design our services around your specific requirements. Whether it’s maintaining a pristine office environment, managing the complexities of a multi-site operation, or optimising service to fit budgets, we ensure that our cleaning services are aligned with your goals. This personal approach is one of the reasons why our clients choose to renew their contracts with us year after year. We want to ensure that our partnership adds real value to your business.
2. A Legacy of Trust and Commitment
Since our founding in 1988, we have been a trusted partner to businesses across the UK. Our journey from a local cleaning service to a national leader is rooted in the trust our clients place in us. We build trust through our unwavering commitment to delivering consistent, high-quality service, and our willingness to go above and beyond for our clients. We believe that transparency and reliability are the cornerstones of any successful partnership. That’s why we take ownership of our work, openly discuss challenges, and always seek to improve. This culture of accountability is a key reason our clients choose to stay with us for the long term.
3. Sustainability at the Heart of What We Do
At Spotless, we’re passionate about creating a cleaner, greener future. We are proud to offer cleaning solutions that help our clients meet their own sustainability goals. From using eco-friendly products to adopting electric vehicles, we are committed to reducing our environmental impact. Our clients appreciate that by partnering with Spotless, they’re not just getting a clean workspace—they’re also supporting a company that’s dedicated to sustainability.
4. Empowering Our People to Serve You Better
We believe that empowering our people is the key to delivering exceptional service. Our team of 1,500 professionals across the UK isn’t just our workforce—they’re the heart of Spotless. We invest in their training, well-being, and career growth because we know that when our employees thrive, so do our clients. Our dedication to our team is reflected in the attitude they take to work. Whether it’s through the personalised service they provide or the extra mile they go to ensure your satisfaction, our employees are committed to making your experience with Spotless truly exceptional.
Real Stories, Real Partnerships
The feedback we receive from our clients speaks volumes about the quality of our service and the strength of our partnerships. Businesses like Flexspace, IOTech Systems, EYCO, and many more you can find in our testimonials, consistently highlight our proactive communication, reliability, and the high standards we maintain. These testimonials aren’t just kind words—they’re a reflection of the real, lasting impact we have on our clients’ operations. We are proud to be a supplier that clients can rely on, and we’re honoured to play a part in their success stories. Their satisfaction and continued trust in us are the ultimate rewards for the hard work and passion we put into everything we do.
Looking Forward: Continuing to Raise the Bar
As we look to the future, our commitment to excellence, sustainability, and personalised service remains as strong as ever. We know that the needs of our clients will continue to evolve, and we’re ready to adapt and grow alongside them. Our average contract length of 4.9 years reflects the trust and value we bring to our partnerships, and we’re excited to continue building on this legacy.
Get in Touch Today
At Spotless, we’re not just cleaning your workspace—we’re helping you create an environment where your business can thrive. If you’re looking for a cleaning partner who is as dedicated to your success as you are, we invite you to join us on our journey.